Zoho SalesIQ is one of the best chat application software that helps you engage the customers in your business website based on the consumers' interest. Sales and marketing are the crucial aspects of running a successful business. Whether you are running an ITES sector or an IT, manufacturing sector, education, automobile sector, or any other sector, you need to have good marketing and communication channels to boost up customer engagement.
The Zoho SalesIQ plays an essential role in engaging customers more profoundly. It builds customer interaction and helps in improving brand awareness, and boost up sales as well. Hence, it’s imperative to understand the features of the Zoho SalesIQ.
Specific Features of Zoho SalesIQ for Small Businesses
The Zoho SalesIQ comes with some special features that let you connect with your audience more impressively. Let's look at them.
Multiple Chat Sessions: This feature will allow you to connect with multiple users from your dashboard. It helps to check what you are receiving in real-time.
Canned Messages: This helps to handle the queries of the consumers and answer them within seconds.
In Chat Features: This feature allows you to share your files. Block the scammers and also allow the user to have their chat transcript in real-time.
The Crystal Ball Features: It is the most interesting feature that allows you to know when your consumer is typing any query. Even if they did not hit the submit button, you could still be capable of understanding them.
Transfer: This allows the user to transfer data between their supplier and the consumer.
View Reports: The feature always allows you to know when your agents connect with you in real-time.
Beyond the Chat
Although the Zoho SalesIQ is one of the important chat applications that helps improve communication and interaction and improves the flow of leads. Above this, it also helps the website owner to track their visitors directly. Moreover, you can also monitor which kind of customers are landing on your website and from which geographical location you are receiving more traffic.
Boost the Sales with Zoho SalesIQ
The Zoho partners bring advanced tools such as Zoho SalesIQ, making your work easy and improving the engagement level. It helps in boosting sales, marketing activities, and provides phenomenal support to improve the business.
It is the most impressive live chat software with a built-in tracker and reporting system, which helps identify the number of visitors and who are accessing the product within real-time.
Besides that, it helps set up the baseline for clearly understanding the customer's requirement. Moreover, it helps to track the targeted consumers more accurately. Other than this, the companies can save a lot of time, which they waste in searching the relevant consumers.
However, this application can integrate well with the Zoho Desk and Zoho CRM to convert the visitor’s number and chats into the targeted consumers. This further enables businesses to engage and identify the potential leads and boost up sales.