Freshworks marketplace is booming continuously and keeps on growing to meet the current business demands and provide strength. Therefore, to meet the current business requirement, the Freshworks Marketplace introduced the Appdates and quick apps that enable the business to customize the services and work progressively.
Recently, Freshworks added Appdates and more than 650 apps that spread across different Freshworks products for the rapid growth of the businesses and to overcome the challenges.
With these latest updates, you can get various benefits which are as follows:
Access to the Instant Messaging to the Customers
Freshworks marketplace launched new app updates such as Talkoo into the Freshdesk, which allow you to convert the live messenger chats into the Freshdesk ticket with this Appdates. This means you can quickly reply to the customers through emails and other ways right from your Freshdesk. Besides that, you can also initiate Talkoo for quick chat replies.
These new Appdates also allow you to sync the data with multiple messenger platforms like Twitter, Telegram, WhatsApp, Instagram, and many more. The app integration eases down the queries process and allows you to attend to all the queries on time.
Collect All the Information at One Place
Freshworks marketplace also includes the newly launched Appdates such as Dynamics CRM that allow you to get all the essential details about the customer purchasing habits and history right from the helpdesk. This will give the companies a better view of the consumer needs by considering the purchasing habits.
The Dynamics CRM system enables the users to provide personalized support to the queries and implement the strategies correctly to compel the audience. In addition, you can also use the data to build a robust marketing strategy and earn maximum revenues.
Ensure to See Relevant Ticket Fields
Freshworks another Appdates allows you to hide and disable the ticket fields by customizing the ticket fields. Scrolling all the ticket fields and updating and answering each ticket isn't possible with a single hand. However, you can keep away irrelevant default tickets with these Appdates, right integration, and custom ticket fields. With the help of this app, all the mandatory field tickets will be accessible to disable and hide.
This, in turn, helps to reduce the irrelevant clutters and interface that users experience during business productivity.
Quick Transfer of the Customer Support Issues with Appdates
The customer issues need to be addressed on priority from the internal team. The latest updates on Appdates such as Freshservice App in Freshdesk allow you to transfer customer support issues into the service desk quickly. This app integration is extremely helpful to provide internal and external support.
Create a Quick Link between the Sales Teams and Customer Supporting Team
Furthermore, with the help of Easy Digital Downloads, you can create the link between the sales team and the customer supporting team. The linkage will help to improve the service experience. Quickly integrating with the Appdates, such as easy Digital Downloads in the Freshdesk, will also help you collect the purchase information right to the Freshdesk sidebar and automatically update the data.
Conclusion
Appdates from the Freshworks marketplace will help to ease down the consumer interaction process. Moreover, you can also customize the tickets, build your call center and build strong marketing strategies with these newly updated integrations. This will help to improve the productivity of the business.
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